{"id":36546,"date":"2021-09-30T17:36:49","date_gmt":"2021-09-30T15:36:49","guid":{"rendered":"https:\/\/www.polysoude.com\/secure-video-expertise-platform-for-real-time-assistance-through-interactions\/"},"modified":"2021-12-21T08:59:00","modified_gmt":"2021-12-21T07:59:00","slug":"plateforme-de-visio-expertise","status":"publish","type":"page","link":"https:\/\/www.polysoude.com\/fr\/plateforme-de-visio-expertise\/","title":{"rendered":"Plateforme de visio-expertise s\u00e9curis\u00e9e pour assistance et diagnostique \u00e0 distance"},"content":{"rendered":"<h2>\n\t\tSOLUTION D\u2019INTERVENTION A DISTANCE POUR L\u2019UTILISATION ET LA MAINTENANCE\n\t<\/h2>\n<h4>\n\t\tAfin de r\u00e9pondre au plus vite et efficacement aux besoins de nos Clients en mati\u00e8re d\u2019assistances \/diagnostics \/formations \/conseils \u00e0 distance, Polysoude s\u2019est dot\u00e9 d\u2019une plateforme de visio-expertise (Apizee).\n\t<\/h4>\n\t<p><b>Notre plateforme est 100% web, aucune installation de logiciel ni application n\u2019est requise de votre part. Tout y est <a href=\"https:\/\/www.apizee.com\/fr\/visio-assistance-support-client\/\" target=\"_blank\" rel=\"noopener noreferrer\">s\u00e9curis\u00e9 et compl\u00e9tement verrouill\u00e9.<\/a><\/b><\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.polysoude.com\/wp-content\/uploads\/2021\/09\/SECURE-VIDEO-EXPERTISE-PLATFORM-Apizee-Polysoude.jpg\" alt=\"SECURE VIDEO-EXPERTISE PLATFORM Apizee Polysoude\" itemprop=\"image\" height=\"624\" width=\"1920\" title=\"SECURE VIDEO-EXPERTISE PLATFORM Apizee Polysoude\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Diff\u00e9rentes th\u00e9matiques sont ici abord\u00e9es pour vous permettre de mieux comprendre notre plateforme et ainsi vous proposer une exp\u00e9rience utilisateur rassurante et un accompagnement de qualit\u00e9.<\/p>\n<ul>\n<li>PREREQUIS A LA VISIO-EXPERTISE\n<ul>\n<li>Un appareil connect\u00e9 \u00e0 internet (PC, mobile ou tablette)<\/li>\n<li>Une cam\u00e9ra (int\u00e9gr\u00e9e ou externe)<\/li>\n<li>Un microphone (int\u00e9gr\u00e9e ou externe)<\/li>\n<li>Des haut-parleurs ou un casque<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Le tout doit \u00eatre fonctionnel et test\u00e9 avant la premi\u00e8re connexion \u00e0 la visio-expertise.<\/strong><\/p>\n<ul>\n<li>FONCTIONNEMENT D\u2019UNE VISIO-EXPERTISE\n<ul>\n<li>Au d\u00e9marrage d\u2019une visio-expertise, une fen\u00eatre du navigateur par d\u00e9faut va s\u2019ouvrir sur votre appareil utilis\u00e9 (PC, mobile ou tablette).<\/li>\n<\/ul>\n<\/li>\n<li>Activation de la cam\u00e9ra et du micro\n<ul>\n<li>Conform\u00e9ment \u00e0 la <a href=\"https:\/\/www.cnil.fr\/fr\/la-loi-informatique-et-libertes\">Loi informatique et libert\u00e9s<\/a>, au d\u00e9marrage de la visio-expertise vous recevrez une fen\u00eatre pop-up du navigateur pour autoriser l\u2019acc\u00e8s au micro et \u00e0 la cam\u00e9ra de votre appareil.<\/li>\n<li>Une action manuelle de votre part est donc requise ici et la visio-expertise ne peut d\u00e9marrer sans votre autorisation pr\u00e9alable. Par d\u00e9faut, la visio-expertise va d\u00e9ployer la cam\u00e9ra arri\u00e8re de votre appareil.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Stockage des donn\u00e9es de la visio-expertise\n<ul>\n<li>Dans le cadre de la visio-expertise, des m\u00e9dias (photos ou vid\u00e9os) seront enregistr\u00e9es sur les serveurs d\u2019Apizee.<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Vous pourrez \u00e9galement demander \u00e0 l\u2019expert qui vous accompagne, les m\u00e9dias qui ont \u00e9t\u00e9 pris lors de<\/strong><strong> la visio-expertise.<\/strong><\/p>\n<ul>\n<li>Solution conforme RGPD<br \/>\nLa plateforme Apizee propose des solutions respectueuses de la RGPD et garantit :\n<ul>\n<li>Le cryptage des donn\u00e9es personnelles.<\/li>\n<li>La capacit\u00e9 d\u2019assurer la confidentialit\u00e9, l\u2019int\u00e9grit\u00e9, la disponibilit\u00e9 et la r\u00e9silience des syst\u00e8mes et des services qui traitent les donn\u00e9es personnelles.<\/li>\n<li>La possibilit\u00e9 de restaurer les donn\u00e9es et d\u2019assurer l\u2019acc\u00e8s aux donn\u00e9es en temps opportun en cas d\u2019incident physique ou technique<\/li>\n<\/ul>\n<\/li>\n<li>Dans ce cadre, vos droits suivants sont ainsi pr\u00e9serv\u00e9s\u00a0:\n<ul>\n<li>Le droit d\u2019acc\u00e8s \u00e0 vos donn\u00e9es personnelles<\/li>\n<li>Le droit d\u2019opposition<\/li>\n<li>Le droit de rectification de vos donn\u00e9es personnelles<\/li>\n<li>Le droit \u00e0 l\u2019oubli<\/li>\n<li>Le droit \u00e0 la portabilit\u00e9 de vos donn\u00e9es personnelles<\/li>\n<li>Le droit au refus du profilage ou de d\u00e9cisions automatis\u00e9es<\/li>\n<li>Le droit \u00e0 la limitation du traitement de vos donn\u00e9es personnelles<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><\/li>\n<\/ul>\n<ul>\n<li>S\u00e9curit\u00e9 des donn\u00e9es\n<ul>\n<li>Les flux de donn\u00e9es \u00e9chang\u00e9es lors des visio-expertise (flux audio et flux vid\u00e9o) sont crypt\u00e9s et s\u00e9curis\u00e9s pour garantir la confidentialit\u00e9 des donn\u00e9es.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Si vous avez des questions concernant notre plateforme de visio-expertise, merci de prendre contact avec : <\/strong><a href=\"mailto:m.juglas@polysoude.com?subject=Informations%20plateforme%20de%20visio-expertise\"><strong>m.juglas@polysoude.com<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SOLUTION D\u2019INTERVENTION A DISTANCE POUR L\u2019UTILISATION ET LA MAINTENANCE Afin de r\u00e9pondre au plus vite et efficacement aux besoins de nos Clients en mati\u00e8re d\u2019assistances \/diagnostics \/formations \/conseils \u00e0 distance, Polysoude s\u2019est dot\u00e9 d\u2019une plateforme de visio-expertise (Apizee). Notre plateforme est 100% web, aucune installation de logiciel ni application n\u2019est requise de votre part. Tout [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":36501,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36546","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plateforme de visio-expertise s\u00e9curis\u00e9e pour assistance et diagnostique \u00e0 distance | Polysoude<\/title>\n<meta name=\"description\" content=\"SOLUTION D\u2019INTERVENTION A DISTANCE POUR L\u2019UTILISATION ET LA MAINTENANCE Afin de r\u00e9pondre au plus vite et efficacement aux besoins de nos Clients en\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.polysoude.com\/fr\/plateforme-de-visio-expertise\/\" 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