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Technical assistance

Welding Technical Center: Better assist you everyday!

We strive to ensure that our customers receive a friendly, quick and effective service, and we have structured our company to meet this commitment.

Welding Expertise: With you on site!

ITER TIG GTAW machine_welding by Polysoude_

What we can provide:

  • 25 first-class welding experts available to assist you on-site
  • Most advanced modern arc welding technology
  • Use of the latest technologies
  • Guaranteed high-quality welding
  • Solutions to optimise productivity and weld quality
  • Preventive maintenance and repairs advice
  • Advanced operator training
  • Troubleshooting


What are the benefits of Polysoude Technical Assistance:

  • Help you save money in the long run
  • Help you save time to find the solution with our expert
  • Help you get it done right the first time
  • Help you improve your programs, WPS and weld results
  • Help you to have full access to all functionalities of your machines
  • Help you learn new skills, tricks and shortcuts
  • Help you to improve your ROI on orbital welding machines
  • Benefit from welding expert knowledge


Our Welding Technical Center is there for you!

See the video to learn more about us:

Get immediate remote assistance!

operator training staff remotely for orbital welding machine repair

What is PolyConnect?

Boost remote collaboration with live video on smartphones and empower front-line workers and technicians.

We can help you via phone or via internet or can access the control computer via the internet in order to check the POLYSOUDE software setup!

The PolyConnect service helps all our customers to improve their workforce’s efficiency with remote assistance and easy-to-follow procedures.

This service gives an immediate and efficient solution to troubleshooting on-site Polysoude machines by accessing at distance through our secured remote tool.


What are the advantages?

  • Immediate response minimises downtime
  • Efficient advice on welding programs
  • Remote diagnostic and immediate troubleshooting
  • Multilingual telephone assistance availability


How does PolyConnect work?

  • The aim is to immediately establish a remote video assistance and to help you instantly
  • Your smartphone and its camera are really our eyes!
  • With a few clicks from any smartphone, we are instantly ready to help you and guide you step by step!

We can even connect remotely to the power supply via the Internet to check its configuration and the Polysoude software!


What is a typical scenario with PolyConnect: 

  1. The customer asks for a remote assistance by phone or mail. Polysoude and the customer agree on a time for a connection.
  2. At the agreed time, the Polysoude technician calls the customer and gives the connection code (single-use code per machine).
  3. The customer allows for the connection to our remote tools.
  4. Instantly, the Polysoude technician can start the intervention remotely with the customer and diagnose the machine to be improved.


Contact us for more information:
+33 2 40 68 11 14



Look no further and call +33 2 40 68 11 14 (international customers) or +44 (0)1942 820 935 (UK customers only).